Shipping Policy

Ginkgo Clothing Store

This policy describes the order preparation and delivery arrangements for purchases made through Ginkgo Clothing Store.

From Checkout to Dispatch

Once payment has been confirmed, an order generally requires up to 72 hours for preparation and processing.

Preparation includes reviewing the submitted order details, organizing the items, and arranging the package for dispatch. Orders placed during holidays, promotional events, or unusually busy periods may require additional time.

Estimated Delivery After Dispatch

Our estimated shipping time is 3–5 days after dispatch.

This estimate begins when the package has been handed over for shipment. The initial preparation period is separate, so customers should allow time for both processing and transportation when estimating the total delivery period.

Delivery estimates are not guaranteed arrival dates. The destination, carrier schedule, customs clearance, severe weather, and other unexpected events may affect the actual delivery date.

Shipping Rates

Available shipping methods and applicable fees will be displayed during checkout before the order is submitted. Any free-shipping promotion or special delivery offer is subject to the conditions stated with that offer.

Changes to Delivery Details

Customers should review the complete shipping address before confirming a purchase. If an error is discovered, email ddfrigant@outlook.com immediately.

We will attempt to assist with corrections when possible. However, an address change cannot be guaranteed once the order has entered fulfillment or has been transferred to a shipping carrier.

Tracking and Shipment Updates

Tracking details will be shared when available. A shipment may not show movement immediately because the carrier's tracking system can take time to register the first scan.

Please use the available tracking information to monitor shipment progress.

Packages Arriving Later Than Expected

If your package has not arrived after the estimated delivery period, contact our support team with your order number and tracking details, if available.

We will review the information and provide reasonable assistance in determining the status of the shipment.

International Shipping Considerations

Orders crossing international borders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Responsibility for these charges depends on applicable regulations and the arrangements communicated during checkout.

Delivery Attempts and Returned Packages

Incomplete addresses, inaccessible delivery locations, or unsuccessful delivery attempts may prevent successful delivery. Any resulting fees or reshipment arrangements will be handled according to the disclosed shipping terms and applicable law.

Shipping Assistance

For questions about order preparation, dispatch, or delivery, contact ddfrigant@outlook.com.

We appreciate your patience while your Ginkgo Clothing Store order makes its way to you.