Return and Refund Policy

Ginkgo Clothing Store

At Ginkgo Clothing Store, we want every customer to feel good about their apparel purchase. This policy explains the conditions for returning merchandise, requesting a refund, or resolving an order issue.

Return Window and Product Condition

Return requests may be submitted within 30 days of delivery. To be eligible, a product must remain unworn, unwashed, unaltered, and in suitable resale condition, with original tags and packaging included where applicable.

Items that have been damaged through customer use or altered after delivery may not qualify for a standard return. These conditions do not limit any rights available under applicable consumer protection laws.

When an Order Has a Problem

If your T-shirt arrives with a manufacturing defect, is damaged during delivery, or does not match the product you ordered, please contact us at ddfrigant@outlook.com.

To help us assess the issue, provide your order number, a description of what happened, and photographs of the product when relevant. We will review the information and explain the available options.

Return Request Procedure

Please email our customer service team before sending any merchandise back. We will provide instructions for the applicable return process.

Products returned without prior communication may take longer to identify and process. Unless the return is caused by our fulfillment error or applicable law requires otherwise, the customer is responsible for return shipping expenses.

Refund Decisions

Returned merchandise may be inspected to confirm its condition and eligibility. Once a refund is approved, it will be submitted to the original payment method.

The time needed for the credit to appear depends on the payment provider or financial institution. We cannot control their internal processing schedules.

Original shipping charges are not ordinarily refundable unless required by law or the original shipment involved an error attributable to us.

Exchanges and Replacement Requests

Customers seeking another size or a replacement should contact us before returning the original item. Replacement availability depends on current inventory. If an exchange cannot be arranged, our support team will explain the available alternatives.

Cancellation Requests

If you need to cancel an order, contact us as soon as possible. We will check whether fulfillment has started. Orders already processed or dispatched may no longer be cancellable.

Contact for Returns

Email: ddfrigant@outlook.com

Ginkgo Clothing Store evaluates each request according to the circumstances, this policy, and applicable law. Nothing in this policy is intended to remove mandatory consumer rights.